At Khatala Pet Lodge, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe.

When you use our services, we may collect:

• Your name, address, phone number, and email address
• Emergency contact details
• Information about your dog/s (name, breed, health notes, care requirements etc.)

We collect this information so we can:

• Manage your booking 
• Contact you about your dog/s during their stay

• Personal information is stored securely in our booking system and/or on paper records.
• We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

We may share your information only if:

• Required by law, or
• Needed in an emergency (e.g., with a vet to ensure your dog/s safety).

You may request access to the personal information we hold about you. If you believe it is inaccurate or incomplete, you can ask us to update it.

If you have any questions about this Privacy Policy or how we handle your information, please contact us.